Returns & Refunds

We want you to be satisfied with every purchase. If something is wrong with an order, contact us promptly on WhatsApp or at the shop where you collected.

Eligible returns

• Faulty or damaged items reported on receipt or within a reasonable window.
• Wrong item supplied versus what you ordered.
• Unopened items may be considered case-by-case for exchange.

Not usually returnable

• Opened consumables (e.g. stationery used, hygiene-sensitive items).
• Custom or made-to-order work (including completed print jobs).
• Items damaged after delivery due to misuse.

Refunds

Approved refunds are typically returned via the same Mobile Money method used for payment, or as store credit / exchange when agreed. Processing time depends on the payment provider.

Message us on WhatsApp with your order reference, photos if relevant, and we will guide you through the next step.